Refund policy

Damaged items 

If your order arrives damaged, please contact us promptly with your order number and, where possible, photographs of the item and packaging. We will arrange an appropriate remedy and cover necessary return costs for a valid claim.

Returns

You may cancel your online purchase by notifying us within 14 days after receiving or collecting your order. Email [email address] with your order details and a clear statement that you wish to cancel. Please return the goods within 14 days of notifying us.

You pay the direct cost of return shipping for change-of-mind returns. Pack items securely; we recommend retaining proof of postage. Original packaging is helpful but is not required.

For a full cancellation, we refund the purchase price and the cost of our least expensive standard outbound delivery option. Refunds are made to the original payment method within 14 days of cancellation, although we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first